FAQ

Discount code of 5% on TCG Singles Only: ENVOY5

What is the condition of your factory sealed product?
We guarantee your product will be factory sealed and received in good working condition. We do not guarantee "mint" sealed product due to the presence of cosmetic defects including but not limited to dents/bumps which is considered a normal variant of the manufacturing process.

In the event of more significant damage such as minor tears to factory seal, this information will be publicly available. However, this is considered a normal variant of production and you may receive a product in this condition unless otherwise stated.

We will not be accepting returns or offering compensation unless there is verifiable proof the contents within such products are not as described.

Stock Images: Stock images are not used for Pokemon TCG Individual Cards. For other Trading Card Games, stock images will be applied.

When will my order be shipped?
- Orders will be shipped on Monday and Friday. 
- If there are any delays, an announcement will be placed at the top of the website.

Yu-gi-oh! Cards - Euro or US print? The majority of newly listed cards are Euro print, this will be specified where possible. However, we are able to substitute these out at any time to fulfill orders.

Cancelling My Order: Buyers can cancel their order prior to shipment by messaging us. Any orders containing pre-order items cannot be cancelled. Restocking fee of 5% applies for order cancellations initiated by the customer.